Frequently Asked Questions - Budget Hotels, Lowest Airfares

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Registration :

How do I register with Explore Trip? How do I register with Explore Trip?

Registering and becoming a member of ExploreTrip is very simple and easy. Just click the My Account tab and fill in the information. You will be required to register and sign-in before booking a flight reservation. You can even continue with your booking by using a Guest Login by simply giving your email address and phone number.

How do I benefit by becoming a member of ExploreTrip? How do I benefit by becoming a member of ExploreTrip?

As a registered member of Explore Trip,

You can choose to receive newsletter about the exclusive deals, discounts and coupon codes for additional discounts.
Check flight availability instantly online and make bookings faster.
View previously made bookings and upcoming flights
Make changes to your account information.

How do I edit my account information? How do I edit my account information?

Sign in to your ExploreTrip account. Once signed, go through your information and click edit to modify the necessary account information and click "Update". Your changes would be saved.

How do I change my password? How do I change my password?

Sign in to your account and click on "Edit" under Login Information. Enter your new Password and enter it again in the Confirm Password field. Click on the "Update" button and your new password will be saved.

What should I do if I forget my password? What should I do if I forget my password?

If you've forgotten your password, click on the link Forget Password below the sign in tab. You will be asked to enter your E-mail address entered while creating the account. You password will then be sent to your E-mail address.

Payment Options :

What are the payment options available on ExploreTrip? What are the payment options available on ExploreTrip?

You can make your payments through Credit Cards

How do I pay by credit card? How do I pay by credit card?

To pay by credit card, we require the following details -

Type of credit card
Card holder's name
Expiration date
Billing address of the credit card.

For online purchases, the CVV batch code on the reverse of the credit card is also required. We ensure that every transaction you conduct online is in a safe and secure environment. To achieve this, the website is protected by Secured Socket Layer (SSL) technology by Network Solutions, the leaders in encryption technology.

Why does the billing address have to match with my address on file at the credit card company? Why does the billing address have to match with my address on file at the credit card company?

Both your credit card company and Explore Trip use the billing address as part of the identification process to protect you from unauthorized charges. If the billing address entered during the booking process does not match the address where your credit card company sends your statements, the credit card company will not authorize the charge.

Can I pay by Check? Can I pay by Check?

No, currently we are not accepting Check Payments but we will have this option available for customers soon. We will inform you when the Check payment option is available.

Booking Process :

Why do I see limited number of results in a general search? Why do I see limited number of results in a general search?

The booking engine performs intelligent search and optimizes the search results to display the cheapest fares with the best of the routing options. The results are optimized and only a set of the best results are only displayed for general search so that the number of results is not large and navigation is easier. If you want to search for any specific airlines or preferred airlines then you can use Search by Airline option to get all the search results of your preferred airlines.

Can I search the fares for some preferred airlines? Can I search the fares for some preferred airlines?

Yes, in the home page booking engine you have an option of search by Airline. You can select your preferred airlines and continue your search. The search results will be displayed specific to your selected airlines only. If you are not selecting any airlines then system will give you the cheapest fares across the airlines with intelligent routing options.

Are the prices shown on your site applicable only in USA Dollars ($)? Are the prices shown on your site applicable only in USA Dollars ($)?

Yes, all prices will be in USA Dollars ($) and applicable to any customer across the world. If your Credit Card is issued by Non USA Bank then your bank might charge some extra fees towards foreign currency transaction charges for the reservation. Please check with your bank for the applicable charges before booking the ticket.

Are there any hidden fees in the fares shown in search results page? Are there any hidden fees in the fares shown in search results page?

No, The fare shown in the search results on Explore Trip is the final inclusive of Base Fare & taxes. If there are multiple passengers in your booking please select the number of passengers when entering the search criteria and the price shows up accordingly. The fares shown to you include Base Fare & taxes and we do not charge any extra or hidden transaction fees

Do I need to book a ticket for my infant/child? Do I need to book a ticket for my infant/child?

Yes, you need to buy tickets for Child and Infant. The fares differ depending on the age of the child. When making a reservation for children please enter the exact age for each child and the fares are calculated accordingly. The Fares you see on Search results are already calculated according to the specific airlines and the children's age. You can see the price breakup on the Price Details tab for each itinerary in the search results. All the international travelers including child and infant need to have valid tickets with passport and visa (Please check Visa info link for more details) while travelling.

What is an e-Ticket? What is an e-Ticket?

An e-Ticket (electronic ticket) is a paperless electronic document with a unique confirmation number termed as PNR given to passengers in place of a paper ticket. Passengers are required to produce the copy of Itinerary received by email having PNR and e-ticket number at the airport airline counter when checking in for the flight.

Why do I have to give my email address and phone number while make the reservation. Why do I have to give my email address and phone number while make the reservation.

The Email address and phone number are the primary mode of contact by which our Customer support can contact you about the reservations. There could be a situation where there is a name mismatch on the credit card or similar reasons where we would need to contact you. So please enter you active and valid contact information during the account setup/ guest login setup.

What is the process of booking? What is the process of booking?

After you choose an airline, and complete giving all the passenger and payment details and click the submit button, we validate your credit card and book your reservation. This process may take a couple of seconds. Please do not close the browser when this processing is being done. The next screen would display a message confirming your booking along with a PNR number. You should even receive a Booking confirmation email immediately to the email address you have specified. Please contact the customer support if you do not see the PNR number or if you do not receive the email confirmation.

Can I make a reservation for somebody else? Can I make a reservation for somebody else?

Yes, you can make a reservation for others, simply enter the passenger name along with necessary information.

Can I make the reservation by phone? Can I make the reservation by phone?

Yes, Please call us at the numbers provided in Contact US and our travel experts can help you 24/7 for your reservations on phone for no extra charge.

Should I enter my frequent-flyer number, meals and other service requests while reservation? Should I enter my frequent-flyer number, meals and other service requests while reservation?

You can enter the frequent-flyer number, meals and other service requests while reservation, alternatively you can raise the request with the respective airline to do the same.

What is the maximum number of seats I can book? What is the maximum number of seats I can book?

A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers you will have to re-complete the booking process for the additional travelers.

How do I make a booking for group travel? How do I make a booking for group travel?

All group booking requests can be mailed to us at groupbooking@exploretrip.comwith the subject line as Group Booking and we will respond to your request at the earliest. You can even contact the Customer Care. When booking for group bookings, we request you to please include as many details of your travel as possible like number of adults and children traveling, preferred dates and destinations, budget, etc.

After Booking :

How do I access and print my itinerary? How do I access and print my itinerary?

You can access your previous and upcoming Itineraries by logging into your Account. You would see the options to Print the Itinerary or even email it from here. The second way of accessing you Itinerary is by entering your PNR number in the Manage your trips section on Login page

My flight leaves soon. Where do I confirm my reservation? My flight leaves soon. Where do I confirm my reservation?

All flight reservations should be confirmed with the airline directly. We recommend that you do so at least 72 hours ahead for International travel. Many airlines offer online check-in where you can confirm your seat, verify flight times, and print your boarding pass. You can find related links on our Airline Information screen.

How early do I need to check in for my flight? How early do I need to check in for my flight?

International travel requires check-in two to three hours prior to departure. You may want to allow more time if you're traveling out of a major airport during peak periods.

How do I change or cancel my reservation? How do I change or cancel my reservation?

All discounted fares on ExploreTrip have different change and cancellation policies and it depends on the Airlines. If you need to change or cancel your reservation at any time, please email us or call us with your reservation details. Airlines don't offer any refunds for unused ticket or No Show ticket.

What are the documents required for my travel? What are the documents required for my travel?

All International passengers need to have valid documents to get an entry into the other country. You are responsible to ensure that you have all necessary travel documents. Before booking the ticket, we request you to check all necessary documents i.e. Valid Visa, Valid Passport etc. To understand the document requirements, please contact the consulate or embassy of the countries wherever travel is involved. You may contact your International Airline's to understand the document requirements and additional information for your travelling country or countries as per your itinerary. For International travel information can also be obtained from Bureau of consular affairs, USA

Is there anything else that I have to remember before I travel? Is there anything else that I have to remember before I travel?

Before you start on on your journey,

You can check the Baggage Allowances before you travel.
You can even checkin online

Is it compulsory to show my e-Ticket confirmation email at the airport check-in counter of the airline? Is it compulsory to show my e-Ticket confirmation email at the airport check-in counter of the airline?

It is not mandatory to show your e-Ticket confirmation email. In case you are not carrying the e-Ticket confirmation email, you will need to give your PNR number and show a photographic proof of identity (passport, driver's license etc.) at the airport counter of the airline to get a copy of your itinerary. However, it is advisable that you carry your e-Ticket confirmation email and your e-Ticket number.

How will I get my boarding pass for an e-Ticket? How will I get my boarding pass for an e-Ticket?

You can find Airline contact numbers and Baggage info in our Airline Information Section

Where can I find airline toll-free phone numbers? Where can I find airline toll-free phone numbers?

You can find Airline contact numbers and Baggage info in our Airline Information (attach link to baggage allowances) Section

Delivery of Tickets :

How do I receive my e-Ticket details? How do I receive my e-Ticket details?

Your e-Ticket details will be sent to the email address you have provided during the booking process.

Where will the paper ticket for my flight be delivered? Where will the paper ticket for my flight be delivered?

Your ticket will be delivered to the address specified as the delivery address during the booking process.

Can I change the delivery address of my paper ticket after I have completed the booking? Can I change the delivery address of my paper ticket after I have completed the booking?

Yes, however as an identity confirmation, you would need to send us a request in writing with proof of identity. Please contact Customer Care for details.

Security

Is my credit card Transaction secure? Is my credit card Transaction secure?

We make every effort to keep all your personal information, including your credit card number, secure. We use the Secured Socket Layer (SSL) technology to allow your credit card number to be transmitted in encrypted format over the internet. Once you enter your credit card number, SSL encodes it so it is transmitted in a format that prevents eavesdropping or data theft.

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