COVID-19 ALERT

Given the Covid-19 outbreak, please only call if you have a trip within the next 72 hours so we can help those traveling immediately.

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Airlines Information – ExploreTrip
SP SERVER NAME :: 10.11.2.242:8020
COVID-19: TRAVEL ADVISORIES AND WAIVER POLICIES

The safety and wellbeing of all our customers and community members are of paramount importance at this time. We are monitoring the COVID-19 situation closely and will continue to provide information and assistance to travelers as we receive information from airlines. We have teams working around the clock responding to customers

CALL CENTRE WAIT TIMES

We know that you are experiencing extremely long wait times when trying to call us. We understand how frustrating this is when you are urgently looking for answers, however, due to the number of calls we are asking online customers to please only call if you are traveling within the next 72 hours.

Our Travel Agents are prioritizing cases according to the urgency of the booking as they are currently dealing with multiple customer booking changes. Please remember that our agents value you and your business and are working through these changes as quickly as possible.

FURTHER INFORMATION

For information on precautionary measures while traveling to keep you and those around you safe, please visit the official WHO or CDC websites:

COVID-19 FLIGHT WAIVERS AND REFUND POLICIES BY AIRLINE

Airline Name A/L Itinerary must include (To/Thru:) Original Travel Date: Rerouting Rebooking Cancel/Refund Additional Requirements for Refund
Aeroflot SU China, Hong Kong 24Jan20-31Mar20 Rerouting not permitted 15Apr20 Yes Original flight must be cancelled no later than 60 minutes prior to departure
Aerolineas Argentinas AR Aerolineas Argentinas: USA, ASIA & EUROPE 12Mar20-31Aug20 Yes - fare difference/taxes apply travel must be completed by 30Nov20 No Fare rules apply
Aeromexico AM Italy February 28, until May 31, 2020 Yes - fare difference/taxes apply The rescheduled trip must begin before August 31, 2020. No Fare rules apply
Aeromexico AM Korea February 28, until May 31, 2020 Yes - fare difference/taxes apply The rescheduled trip must begin before August 31, 2020. No Fare rules apply
Aeromexico AM China January 28, until May 31, 2020 Yes - fare difference/taxes apply The rescheduled trip must begin before August 31, 2020. No Fare rules apply
Aeromexico AM Mexico and the USA: between Mexico and the United States between March 1 and March 31, 2020 March 01, 2020 to February 25, 2021 Yes - fare difference/taxes apply The rescheduled trip must begin before February 28, 2021 No Fare rules apply
Aeromexico AM Worldwide: Flexibility waiver for passengers who purchased their flights between March 09 to 31, 2020 March 9 to May 31, 2020 Yes - fare difference/taxes apply The rescheduled trip must begin before May 31, 2020 No Fare rules apply
Aeromexico AM Wordwide: Flexibility waiver for passengers who purchased their international flights before March 9, 2020 March 1 to April 30, 2020 Yes - fare difference/taxes apply The rescheduled trip must begin before October 31, 2020. No Fare rules apply
Air Astana KC China: Beijing and Utumqi: Hong Kong Anytime Yes Within 1 year of making your original booking date Yes N/A
Air Dolomiti EN Italy: Bologna, Genoa, Milan, Trieste, Turin, Venice, and Verona 24Feb20-02Mar20 Yes With any Lufthansa Group (Austrian Airlines, Brussels Airlines, Eurowings, Germanwings, Lufthansa, SWISS, Edelweiss Air) airline until 31Mar20 No Fare rules apply
Air Canada AC China: Beijing and Shanghai 10Apr20 Yes - fare difference/taxes apply 15Jun20 Yes N/A
Air Canada AC Hong Kong: voluntary changes 31Mar20 Yes Travel must be completed by 15Jun20 No N/A
Air Canada AC Hong Kong: Temporary suspension of Air Canada flights between Toronto and Hong Kong 01Mar20-30Apr20 Yes - via Vancouver various alternative options available for travel within 7 days of original travel date Yes - conditions apply If flight is cancelled
Air Canada AC Italy: Bologna, Milan (Malpensa, Linate and Bergamo), Turin, Venice, Verona, Trieste, and Genoa 31Mar20 Yes 31May20 No Fare rules apply
Air Canada AC Korea: Seoul (Incheon & Gimpo airports) 11Mar20 Yes 15Jun20 No Fare rules apply
Air Canada AC Iran: Tehran 31Mar20 Yes - fare difference/taxes apply 15May20 No Fare rules apply
Air Canada AC Japan 19Mar20 Yes - fare difference/taxes apply 15Jun20 No Fare rules apply
Air Canada AC S. Korea: Seoul - Temporary suspension of Air Canada flights between Toronto and Seoul 01Apr20-30Apr20 Yes various alternative options available for travel within 7 days of original travel date Yes - conditions apply If flight is cancelled
Air Canada AC Worldwide: All new Air Canada tickets issued between 04mar20-31Mar20 - One-time change fee waived All tickets issued between 04Mar20-31Mar20 Yes - fare difference/taxes apply Travel must be completed within 1 year of making your original booking No Fare rules apply
Air China CA All Air China Tickets (EXCEPT .ca bookings) 01Jan20-29Mar20 Yes Within 1 year of making your original booking Yes N/A
Air China CA Including flights with Air Canada, issued in Canada 11Apr20 Rerouting not permitted Within 1 year of making your original booking Yes N/A
Air China CA China: Wuhan only, issued in Canada 01Jan20-29Mar20 Rerouting not permitted 31May20 Yes N/A
Air China CA China: Wuhan only, issued in Canada Rerouting not permitted No Refund only Yes N/A
Air China CA Other destinations on Air China, issued in Canada On/after 01Jan20 Rerouting not permitted Refund only Yes N/A
Air China CA Air China cancellations, issued in Canada 28Mar20 Rerouting not permitted Within 7 days of original travel date Yes N/A
Air Europa UX Italy: Milan (Malpensa) and Venice 31Mar20 Yes - Europe or Africa 15Jun20 No Fare rules apply
Air France AF Any destination in Air France network 03Mar20-31May20 Yes - fare difference/taxes apply Up to and including 31May20 Yes Fare rules apply
AirSerbia JU Any destination in Air Serbia's network 28Feb20-31Mar20 Yes - fare difference/taxes apply 24Oct20 No Fare rules apply
Air Transat TS Worldwide: All new bookings made with Air Transat between 04Mar20 and 31Mar20 - change fee waiver 04Mar20-31Oct20 Yes - fare difference/taxes apply Within 1 year of making your original booking No Fare rules apply
Alaska Airlines AS Worldwide: New Alaska Airlines tickets issued between 27Feb20 and 31Mar20 - Change fee policy for Saver Fare, non-refundable Main Fare and First Class For Saver Fare, non - refundable Main Fare and First Class tickets issued between 27Feb20 and 31Mar20 Yes - for Main Fare and First Class only - fare difference/taxes apply 28Feb21 - For Main Fare and First Class only - travel must be completed by this date No For Saver Fare, non-refundable Main Fare and First Class, you may cancel your trip and deposit the funds into your "My Account" wallet with Alaska Airlines
Alitalia AZ China - Flights operated by other airlines 29Feb20 Rerouting not permitted Refund only Yes - conditions apply If flight is cancelled
Alitalia AZ Mauritius - Entry Restriction 28Feb20-08Mar20 Yes - any Alitalia operated destination, with airline travel voucher 30Jun20 - must request for voucher no later than 15Mar20 Cancel only Fare rules apply - Airline travel voucher for any Alitalia operated destination
Alitalia AZ Seychelles - Entry Restrictions 25Feb20-08Mar20 Yes - any Alitalia operated destination, with airline travel voucher 30Jun20 - must request for voucher no later than 15Mar20 Cancel only " Airline travel voucher for any Alitalia operated destination"
Alitalia AZ Kuwait- Entry Restrictions 26Deb20-08Mar20 Yes - any Alitalia operated destination, with airline travel voucher 30Jun20 - must request for voucher no later than 15Mar20 Cancel only " Airline travel voucher for any Alitalia operated destination
Alitalia AZ Jordan: Entry Restrictions 27Feb20-08Mar20 Yes - any Alitalia operated destination, with airline travel vouche 30Jun20 - must request for voucher no later than 15Mar20 Cancel only " Airline travel voucher for any Alitalia operated destination"
Alitalia AZ Israel: Entry Restrictions 27Feb20-08Mar20 Yes - any Alitalia operated destination, with airline travel voucher 30Jun20 - must request for voucher no later than 15Mar20 Cancel only " Airline travel voucher for any Alitalia operated destination"
Alitalia AZ Lebanon: Entry Restrictions 28Feb20-08Mar20 Yes - any Alitalia operated destination, with airline travel voucher 30Jun20 - must request for voucher no later than 15Mar20 Cancel only " Airline travel voucher for any Alitalia operated destination"
Alitalia AZ Italy: Milan (Malpensa, Linate, and Bergamo airports), Bologna, Genoa, Turin, Venice, Verona and Trieste 23Feb20-08Mar20 Rerouting not permitted Within 7 days from original travel date No Fare rules apply
Alitalia AZ Italy: From USA, Mexico, Brazil, Argentina, Chile, Japan, and India On/after 23Feb20 Yes - fare difference/taxes apply Same travel date - reroute to Italy, Europe or North Africa, without any changes to the Long Haul Flight; fare difference/taxes apply No Fare rules apply
Alitalia AZ Cancelled flights on Alitalia On/after 28Feb20 Rerouting not permitted Within 7 days from original travel date - Must be rebooked by 15Mar20 Cancel only Fare rules apply - can request for voucher from AZ for future travel to any destination operated by AZ, for travel on or before 30Jun20
American Airlines AA Hong Kong 28Jan20 – 24Apr20 300m radius only 30Jun20 Yes - conditions apply 1.If your flight is cancelled
2.Or, if you are denied boarding
3.Or, if your flight time has changed by more than 60 Minutes
American Airlines AA China: Beijing and Shanghai 24Apr20 yes - Tokyo (HND, NRT) and Seoul (ICN) permitted 30Jun20 Yes - conditions apply 1.If your flight is cancelled
2.Or, if you are denied boarding
3.Or, if flight time has changed by more than 60 Minutes
American Airlines AA Hong Kong: Dallas or Los Angeles to or from Beijing or Shanghai 24Apr20 Yes Rebooking to alternate Airline on Orignal Dates Yes - conditions apply 1.If your flight is cancelled
2.Or, if you are denied boarding
3.Or, if flight time has changed by more than 60 Minutes
American Airlines AA Hong Kong: Dallas to and from Hong Kong 23Apr20 Yes Rebooking to alternate Airline on Orignal Dates Yes - conditions apply 1.If your flight is cancelled
2.Or, if you are denied boarding
3.Or, if flight time has changed by more than 60 Minutes
American Airlines AA Hong Kong: Los Angeles to and from Hong Kong 24Apr20 Yes Rebooking to alternate Airline on Orignal Dates Yes - conditions apply 1.If your flight is cancelled
2.Or, if you are denied boarding
3.Or, if flight time has changed by more than 60 Minutes
American Airlines AA S. Korea 24Feb20-24Apr20 Rerouting not permitted 30Jun20 Yes - conditions apply 1.If your flight is cancelled
2.Or, if you are denied boarding
3.Or, if flight time has changed by more than 60 Minutes
American Airlines AA Italy: Bologna, Florence, Milan (Bergamo, Linate & Malpensa), Naples, Pisa, Rome, Turin, Venice, and Verona 27Feb20-15Mar20 Rerouting not permitted 27Feb20-03Apr20 Yes - conditions apply 1.If your flight is cancelled
2.Or, if you are denied boarding
3.Or, if flight time has changed by more than 60 Minutes
American Airlines AA Italy:Miami or New York City (JFK) to Milan (Malpensa) - cancelled flights 29Feb20 - 24Apr20 Rerouting not permitted Rebooking to alternate Airline on Orignal Dates Yes N/A
American Airlines AA Worldwide: All new American Airlines Tickets issued between 05Mar20 and 31Mar20 - One-time change fee waived any ticket issued between05Mar20 and 31Mar20 Yes - fare difference/taxes apply Must rebook up to 14 days prior to original outbound travel date; New travel must be completed within 1 year of original ticket issue date No Fare rules apply
American Airlines AA Korea: temporary suspension of service between Dallas and Seoul (Icheon) 04MAR20-25APR20 Yes - fare difference/taxes apply Within 1 year of making your original booking; Can retain ticket as credit for future travel - fare difference/taxes apply Yes N/A
American Airlines AA Worldwide: All cities served by American Airlines 10Mar20-30Apr20 Yes - fare difference/taxes apply 31Dec20 OR within 1 year of making your original booking (whichever comes first) - fare difference and taxes apply Yes - conditions apply 1.If your Flight is Cancelled or 2.If you are denied Boarding or 3.If Flight time has changed by 60 Minutes
Austrian Airlines OS Italy: Bologna, Genoa, Milan, Trieste, Turin, Venice, and Verona 24Feb20-02Mar20 Yes With any Lufthansa Group (Austrian Airlines, Brussels Airlines, Eurowings, Germanwings, Lufthansa, SWISS, Edelweiss Air) airline until 31Mar20 No Fare rules apply
Avianca AV China After 31Jan20 Yes - fare difference/taxes apply Within 1 year of making your original booking No Fare rules apply
Avianca AV Italy After 26Feb20 Yes - fare difference/taxes apply Within 1 year of making your original booking No Fare rules apply
Asiana Airlines OZ China, Hong Kong, and Taiwan 25Apr20 Yes - fare difference/taxes apply only change fee is waived - difference in fare and taxes must be collected Yes N/A
Asiana Airlines OZ USA to all Asian destinations 25Feb20-30Apr20 Rerouting not permitted 31Aug20 - fare difference and taxes apply No N/A
Asiana Airlines OZ Southeast Asia: Vietnam, Singapore, Indonesia, Philippines up to/incl 30Apr20 Rerouting not permitted N/A N/A N/A
British Airways BA China: Shanghai and Beijing - cancelled flights To China: up to 31MAY20, From China: up to 01JUN20 Yes various alternative options with British Airways and partner airlines available for travel until 01Aug20 Yes N/A
British Airways BA China: Shanghai and Beijing - voluntary changes To China: up to 31MAY20, From China: up to 01JUN20 Yes various alternative options with British Airways available for travel until 01Aug20 No Fare rules apply
British Airways BA Hong Kong - cancelled flights To Hong Kong: up to 31MAY20, From Hong Kong: up to 01JUN20 Yes various alternative options available for travel until 01Aug20 Yes N/A
British Airways BA Hong Kong - voluntary changes (DOES NOT INCLUDE itineraries with through international connections) To Hong Kong: up to 31MAY20, From Hong Kong: up to 01JUN20 Yes various alternative options with British Airways available for travel until 01Aug20 N/A N/A
British Airways BA Philippines - Between Hong Kong and the Philippines - BA flights to/from Hong Kong with connecting flights on any airline to/from Manila, Clark, Cebu, or Davao on the same ticket 04Feb20-29Feb20 Yes various alternative options available for travel until 04Mar20 No Fare rules apply
British Airways BA Taiwan 01Apr20 Yes various alternative options available for travel until 03Apr20 No Fare rules apply
British Airways BA China: British Airways ticket with a flight on China Southern within or to/from China 01Mar20 Rerouting not permitted Within 1 year of making your original booking Yes N/A
British Airways BA China: British Airways ticket with a flight on Cathay Pacific or Cathay Dragon between Mainland China and Hong Kong 01Mar20 Rerouting not permitted 31May20 Yes N/A
British Airways BA Italy: All cities in Italy 25Feb20-15Mar20 Yes - various alternative options with British Airways 25Feb20-03Apr20 Yes N/A
British Airways BA Albania: Tirana 29Mar20 Yes - For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. To defer travel to a later date same routing - Rebook onto an alternative British Airways service for travel between 30 March and 01 August 2020 No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA Argentina: Buenos Aires (Ezeiza International Airport) 28Mar20 Yes - For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. To defer travel to a later date same routing - Rebook onto an alternative British Airways service for travel between 29 March and 01 August 2020 - fare difference/taxes apply No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA Czech Republic: Prague 12Apr20 Yes - For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. To defer travel to a later date same routing - Rebook onto an alternative British Airways service for travel between 13 April and 01 August 2020 No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA Cyprus: Larnaca and Paphos 30Apr20 Yes - For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. To defer travel to a later date same routing - Rebook onto an alternative British Airways service for travel between 01 May and 01 August 2020 No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA Egypt: Cairo 31Mar20 Yes - For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. To defer travel to a later date same routing - Rebook onto an alternative British Airways service for travel between 01 April and 01 August 2020 No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA India: all Indian destinations 14Apr20 Rerouting not permitted Rebook onto an alternative British Airways service for travel up to and including 01 August 2020 - fare difference/taxes apply No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
British Airways BA Lebanon: Beyruit - cancelled flights From 11May2020 onwards various alternative options with British Airways and partner airlines available - conditions apply various alternative options with British Airways and partner airlines available - conditions apply Yes If flight is cancelled
British Airways BA Spain: all Spanish destinations 14Apr20 Rerouting not permitted Rebook onto an alternative British Airways service for travel between 15 April and 01 August 2020 - fare difference/taxes apply No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking
British Airways BA USA: All US destinations EXCEPT to the following cities: Atlanta, Boston, Dallas, Washington DC (Dulles International), New York City (JFK or EWR), Los Angeles, Miami, Chicago (O'Hare International), Seattle, and San Francisco. 11Apr20 Yes - For any change of gateway customer is responsible for any consequential costs to travel from original point, e.g. trains, hotels. Rebook onto an alternative British Airways service for travel between 12 April and 01 August 2020 - fare difference/taxes apply No – but for BA-125 ticketed customers yet to start their journey, the value of the original tickets  may be held and used as part payment towards a future booking. This must be redeemed for travel on flights taken within 12 months from the date of the first flight in the original booking The value of the original tickets  may be held and used as part payment towards a future booking.
Brussels Airlines SN Italy: Bologna, Genoa, Milan, Trieste, Turin, Venice, and Verona 24Feb20-02Mar20 Yes With any Lufthansa Group (Austrian Airlines, Brussels Airlines, Eurowings, Germanwings, Lufthansa, SWISS, Edelweiss Air) airline until 31Mar20 No Refund not permitted
Cambodia Angkor Air K6 China 29-Feb-20 No - Refund and re-book Refund Only Yes N/A
Caribbean Airlines BW Caribbean Airlines: All ticket stock (106) except POS-TAB-POS tickets 03Feb20-30Jun20 Yes - fare difference/taxes apply Within 1 year of making your original booking No Per Fare Rules; Can retain ticket as credit for future travel - taxes and fare difference will apply
Cathay Pacific CX China: Wuhan only 31Mar20 Yes 31-May-20 Yes N/A
Cathay Pacific CX China 31Mar20 Yes 30Sep20 Yes N/A
Cathay Pacific CX Hong Kong 04Feb20-31May20 Yes 30Sep20 No Fare rules apply
Cathay Pacific CX Philippines 04Feb20-30Apr20 Yes 10Dec20 Yes N/A
Cathay Pacific CX Taiwan 08Feb20-31May20 Yes 10Dec20 Yes N/A
Cathay Pacific CX Israel: Tel Aviv 19Feb20-30Apr20 Yes 10Dec20 No Fare rules apply
Cathay Pacific CX S. Korea 25Feb20 – 31Mar20 Rerouting not permitted 30Sep20 Yes N/A
Cathay Pacific CX Vietnam 15Mar20-30Apr20 Yes - fare difference/taxes apply 10Dec20 - must be rebooked by 30Apr20; fare difference/taxes may apply Yes N/A
Cathay Pacific CX Cambodia 17Mar20-30Apr20 Yes - fare difference/taxes apply 10Dec20 - must be rebooked by 30Apr20; fare difference/taxes may apply Yes N/A
Cathay Pacific CX Australia and New Zealand 15Mar20-30Apr20 Yes - fare difference/taxes apply 10Dec20 - must be rebooked by 30Apr20; fare difference/taxes may apply Yes N/A
Cathay Pacific CX Europe: Belgium, France, Germany, Italy, the Netherlands, Spain and Switzerland 14Mar20-30Apr20 Yes - fare difference/taxes apply 10Dec20 - must be rebooked by 30Apr20; fare difference/taxes may apply Yes N/A
Cathay Pacific CX Nepal 13Mar20-30Apr20 Yes - fare difference/taxes apply 10Dec20 - must be rebooked by 30Apr20; fare difference/taxes may apply Yes N/A
Cathay Pacific CX India 12Mar20-30Apr20 Yes - fare difference/taxes apply 10Dec20 - must be rebooked by 30Apr20; fare difference/taxes may apply Yes N/A
Cathay Dragon KA China: Wuhan only 31-Mar-20 Yes 31-May-20 Yes N/A
Cathay Dragon KA China 03Feb20-30Apr20 Yes 10Dec20 Yes N/A
Cathay Dragon KA Hong Kong 04Feb20-31May20 Yes 10Dec20 NO Fare rules apply
Cathay Dragon KA Philippines 04Feb20-31May20 Yes 10Dec20 Yes N/A
Cathay Dragon KA Taiwan 08Feb20-31May20 Yes 10Dec20 Yes N/A
Cathay Dragon KA Israel: Tel Aviv 19Feb20-30Apr20 Yes 10Dec20 No Fare rules apply
Cathay Dragon KA S. Korea 25Feb20-30Apr20 Rerouting not permitted 10Dec20 Yes N/A
Cathay Dragon KA Vietnam 15Mar20-30Apr20 Yes - fare difference/taxes apply 10Dec20 - must be rebooked by 30Apr20; fare difference/taxes may apply Yes N/A
Cathay Dragon KA Cambodia 17Mar20-30Apr20 Yes - fare difference/taxes apply 10Dec20 - must be rebooked by 30Apr20; fare difference/taxes may apply Yes N/A
Cathay Dragon KA Australia and New Zealand 15Mar20-30Apr20 Yes - fare difference/taxes apply 10Dec20 - must be rebooked by 30Apr20; fare difference/taxes may apply Yes N/A
Cathay Dragon KA Europe: Belgium, France, Germany, Italy, the Netherlands, Spain and Switzerland 14Mar20-30Apr20 Yes - fare difference/taxes apply 10Dec20 - must be rebooked by 30Apr20; fare difference/taxes may apply Yes N/A
Cathay Dragon KA Nepal 13Mar20-30Apr20 Yes - fare difference/taxes apply 10Dec20 - must be rebooked by 30Apr20; fare difference/taxes may apply Yes N/A
Cathay Dragon KA India 12Mar20-30Apr20 Yes - fare difference/taxes apply 10Dec20 - must be rebooked by 30Apr20; fare difference/taxes may apply Yes N/A
China Airlines CI China and Hong Kong 30Apr20 Yes - fare difference/taxes apply Within 1 year of making your original booking date Yes N/A
China Airlines CI S. Korea 24Feb20-30Apr20 Yes - fare difference/taxes apply Within 1 year of making your original booking date Yes N/A
China Airlines CI Japan 22Feb20-30Apr20 Yes - fare difference/taxes apply Within 1 year of making your original booking date No Fare rules apply
China Airlines CI Singapore 11Feb20-30Apr20 Yes - fare difference/taxes apply Within 1 year of making your original booking date No Fare rules apply
China Airlines CI Italy: Rome - cancelled Flight CI075/CI076 29Apr20 Yes Rebook for next available date Yes Original travel dates 02FEB20-29APR20 - ok to refund (even if flight is not cancelled)
China Airlines CI Vietnam: Hanoi - Flight CI793/CI794 11Feb20-30Apr20 Yes - fare difference/taxes apply Within 1 year of making your original booking date No Fare rules apply
China Airlines CI Philippines: Manila 11Feb20-22Feb20 Yes - fare difference/taxes apply 31May20 N/A N/A
China Airlines CI Philippines: Cebu 29Mar20-11Jun20 Yes - fare difference/taxes apply N/A N/A N/A
China Eastern Airlines MU China 24Jan20 - 30Jun20 Yes 30-Jun-20 Yes If flight cancelled or if denied boarding
Shanghai Airlines FM China 24Jan20 - 30Jun20 Yes 30-Jun-20 Yes If flight cancelled or if denied boarding
China Southern Airlines CZ China: Wuhan only 29-Mar-20 Yes Within 1 year of making your original booking date Yes N/A
China Southern Airlines CZ China: Excluding Wuhan (excluding routes that include Europe) 10Jun20 Yes Within 14 days of original travel date Yes N/A
China Southern Airlines CZ CZ Itineraries involving other carriers’ flights 10Jun20 No - Refund only Refund only Yes N/A
China Southern Airlines CZ Cancelled flights between Mainland China and North America and Hong Kong, Macao, and Taiwan 10Jun20 Rerouting not permitted Within 14 days of original travel date or 10Jun20 (whichever is earlier) Yes If flight is cancelled
Copa Airlines CM Worldwide: CM tickets involving other carriers' flights 31Mar20 Yes Only change fee is waived - Rebooked travel must begin no later than 31Mar20 No Fare rules apply; Hold for future credit / no fee / fare difference applies
Copa Airlines CM China, S. Korea, and Italy 31Jan20 - 15Jun20 Yes - fare difference/taxes apply 15Jun20 No Fare rules apply - Can retain ticket as credit for future travel - taxes and fare difference will apply; Travel must begin no later than 31Dec20
Corsair SS Worldwide before 31Mar20 Yes - fare difference/taxes apply 30Jun20 - change must be made at least 14 days prior to original departure date No Fare rules apply
Delta Air Lines DL China and S. Korea: Beijing, Shanghai, Seoul 25Feb20-31May20 Yes - fare difference/taxes apply 31Aug20 Yes If flight cancelled
Delta Air Lines DL Italy: All cities in Italy 25Feb20-31May20 Yes - fare difference/taxes apply 31Aug20 No Fare rules apply; Can retain ticket as credit for future travel - all fees, taxes, and fare difference will apply
Delta Air Lines DL Worldwide: All new Delta Tickets issued between 01Mar20-31Mar20, for any destination - One-time change fee waived 01Mar20-25Feb21 Yes - fare difference/taxes apply 28Feb21 - fare difference and taxes apply No Fare rules apply; Can retain ticket as credit for future travel - all fees, taxes, and fare difference will apply
Delta Air Lines DL Worldwide: Systemwide Travel waiver 01Mar20-30Apr20 Yes - fare difference/taxes apply 31Dec20 - fare difference and taxes apply No Fare rules apply
Delta Air Lines DL El Salvador 12Mar20-31May20 Yes - fare difference/taxes apply 31Dec20 - fare difference and taxes apply Yes - conditions apply If flight is cancelled
EL AL LY Worldwide: Commercial Change Policy 11Mar20-30Apr20 Yes - fare difference/taxes apply 01May20-28Feb21 - fare difference and taxes apply No Fare rules apply
Emirates EK China, Hong Kong 30Apr20 Yes - to Beijing and Hong Kong 30Jun20 Yes N/A
Emirates EK Iran: Suspended flights between Dubai and Tehran from 26Feb20 until further notice Yes Within 7 days of original travel date Yes N/A
Emirates EK Bahrain 26Feb20-27Feb20 Rerouting not permitted Refund only Yes N/A
Emirates EK Singapore 28Jan20-31Mar20 Yes Within 28 days of original travel date Yes Fare rules apply
Emirates EK Italy: Milan 01Mar20 - 31May20 Yes - fare difference/taxes apply Up to 30Jun20 Yes N/A
Emirates EK Worldwide: All bookings with Emirates made before 31Mar20 - Change fee waiver For tickets issued before 31Mar20 Yes - fare difference/taxes apply Within 11 months from making your original booking No Fare rules apply
Ethiopiean Airlines ET China 30Apr20 Yes - fare difference/taxes apply 30Apr20 No Fare rules apply; Can retain ticket as credit for future travel without penalty
Etihad Airways EY Worldwide: For Cancelled Flights or if affected by an Entry Restriction 30Jun20 Yes - to an alternative Etihad gateway 15Jul20 Yes N/A
Eurowings EW Italy: Bologna, Genoa, Milan, Trieste, Turin, Venice, and Verona 24Feb20-02Mar20 Yes With any Lufthansa Group (Austrian Airlines, Brussels Airlines, Eurowings, Germanwings, Lufthansa, SWISS, Edelweiss Air) airline until 31Mar20 No Fare rules apply
Eva Air BR China plus Macau and Hong Kong 20Jan20-30Apr20 Yes 30Jun20 - must be booked and ticketed by 30Apr20 Yes If flight is cancelled
Eva Air BR Philippines - Entry Restriction 10Feb20-30Apr20 Rerouting not permitted 30Jun20 Yes N/A
Eva Air BR S. Korea 24Feb20-30Apr20 Rerouting not permitted 31Dec20 Yes N/A
Fiji Airways FJ Worldwide: All New Fiji Airways tickets issued between 05Mar20 and 31Mar20 Rerouting not permitted No Change must be made 24 hours prior to orignal departure date - this authority is only valid until 31Mar20 No Fare rules apply
Finnair AY Hong Kong and China: Guangzhou, Nanjing, Beijing Capital, Beijing Daxing, Shanghai, Xi´an - Cancelled flights 30Apr20 Rerouting not permitted 30Jun20 Yes N/A
Finnair AY Hong Kong: Flights AY102/101 - cancelled 30Apr20 Rerouting not permitted 30Jun20 Yes N/A
Finnair AY S. Korea: Seouls - cancelled flights 09Mar20 to 16Apr20 Yes 30Jun20 Yes N/A
Finnair AY S. Korea: Buson - Route opening postponed until 01Jul20 up to/incl 30Jun20 Yes 30Sep20 Yes N/A
Finnair AY Italy: Milan - Cancelled flights 09Mar20 to 07Apr20 Yes 30Jun20 Yes N/A
Finnair AY Japan: Osaka - Flights AY67/68 to and from Osaka - cancelled 31Mar20-17Oct20 Yes 17Oct20 Yes N/A
Finnair AY Worldwide: All Existing Finnair bookings for travel in March - Changes permitted 04Mar20-31Mar20 Rerouting not permitted 30Jun20 No Fare rules apply
Hainan Airlnies HU Worldwide: All Hainan Airlines Tickets 29-Feb-20 Yes 30-Jun-20 Yes N/A
Hawaiian Airlines HA All cities in China 16-Feb-20 Yes 19APR20 (Must be booked and ticketed by 16FEB20) Yes N/A
Hawaiian Airlines HA S. Korea - voluntary changes 24Feb20-01May20 Yes - fare difference/taxes apply 31Oct20 - fare difference/taxes apply Yes Must be cancelled no later than 24 hours prior to departure
Hawaiian Airlines HA Japan 02Mar20-19Mar20 Yes - fare difference/taxes apply Must commense no later than 23Apr20 No If flight is cancelled, refund permitted
Hawaiian Airlines HA Worldwide: For new Hawaiian Airlines tickets issued between March 1, 2020 and March 16, 2020 - One-time Change Fee Waived for all tickets issued between 01Mar20 and 16Mar20 Yes - fare difference/taxes apply Within 1 year of making your original booking; fare difference/taxes apply No Fare rules apply
Hong Kong Airlines HX All cities in China 31Jan20-31Mar20 Yes On or within 6 months from the original departure date - only change fee is waived No N/A
IBERIA IB IBERIA: Commercial Policy - Voluntary Changes 01Mar20-30Apr20 Rerouting not permitted From 06Mar20-30Nov20 No Fare rules apply; Can retain ticket as credit for future travel through 31Dec20
Japan Airlines JL China and Hong Kong - Voluntary changes 24Jan20-31Mar20 Rerouting not permitted On or after 20Apr20 Yes N/A
Japan Airlines JL China, Hong Kong, Taiwan, Korea - cancelled flights 04Feb20-29Mar20 Rerouting not permitted Refund only Yes N/A
Japan Airlines JL S. Korea 24Feb20-24Apr20 Rerouting not permitted 30Jun20 No N/A
Japan Airlines JL Japan 28Feb20-19Mar20 Rerouting not permitted 29Feb20-20Apr20 Yes N/A
jetBlue B6 Worldwide: Flights booked between 27Feb20-05Mar20 27Feb20-11Mar20 Yes - fare difference/taxes apply 01Jun20 Yes Will receive credit with jetBlue Travel Bank Credit, valid for 1 year from the date of issue to be used toward future jetBlue air travel only
jetBlue B6 Worldwide: No Change/Cancel Fees for Previous Bookings - waive change/cancel fees for customers traveling March 10, 2020 through April 30, 2020 March 10, 2020 through April 30, 2020 Yes - fare difference/taxes apply 24Oct20 - fare difference/taxes apply Cancel only Fare rules apply - Will receive credit with jetBlue Travel Bank Credit, valid for 1 year from the date of issue to be used toward future jetBlue air travel only
KLM KL KLM: Global Coronavirus Rebooking Policy 10Mar20-31May20 Yes - fare difference/taxes apply If before 31May20, same booking class (Different booking class or from 01Jun-30Jun, fare difference/taxes apply) No Fare rules apply
Korean Air KE S. Korea: All flights from North America to Korea or other Asian Destinations; All flights from Asia (INCLUDING Korea) to North America 30Jun20 Rerouting not permitted 30Jun20 (from 01Jun-30Jun, fare difference/taxes apply) Yes Itinerary must include travel to Daegu, S. Korea (if not on air ticket, acceptable documents: bus or train ticket, hotel confirmation or receipt, other proof of scheduled travel to Daegu).
Korean Air KE China, Hong Kong and Chineese Taipei 20Jan20 - 31Mar20 Yes Within 14 days of original travel date - only change fee is waived Yes N/A
Korean Air KE Worldwide: Involuntary Flight Cancellation 04Mar20-25Apr20 Yes - within the same region Rebooking to alternate destination with the same region on Orignal Dates Yes N/A
Lufthansa LH Italy: Bologna, Genoa, Milan, Trieste, Turin, Venice, and Verona 24Feb20-02Mar20 Yes With any Lufthansa Group (Austrian Airlines, Brussels Airlines, Eurowings, Germanwings, Lufthansa, SWISS, Edelweiss Air) airline until 31Mar20 No Fare rules apply
Malaysia Airlines MH All Cities in China, Hong Kong 28Jan20-29Feb20 Rerouting not permitted 31May20 Yes Can retain ticket as credit for future travel or request refund.
Myanmar Airways International 8M China: Guangzhou 01Feb20-29Feb20 Rerouting not permitted Within 1 year of making your original booking Yes N/A
Oman Air WY Iran: Tehran 24Feb20 until further notice Yes - fare difference/taxes apply Within 1 year of making your original booking No Fare rules apply; Can retain ticket as credit for future travel
Pegasus Airlines PC Iran: for cancelled and operating 15Mar20 Yes - fare difference/taxes apply 30Apr20 - must be rebooked by 31Mar20 Yes N/A
Pegasus Airlines PC Italy: for cancelled and operating 31Mar20 Yes - fare difference/taxes apply 30Apr20 - must be rebooked by 31Mar20 Yes N/A
Pegasus Airlines PC Iraq: for cancelled and operating 31Mar20 Yes - fare difference/taxes apply 30Apr20 - must be rebooked by 31Mar20 Yes N/A
Pegasus Airlines PC Saudi Arabia: for cancelled and operating 27Feb20-30Apr20 Yes - fare difference/taxes apply 30Apr20 - must be rebooked by 31Mar20 Yes N/A
Pegasus Airlines PC Worldwide: except for Iran, Italy, Iraq, and Saudi Arabia 31May20 Yes - fare difference/taxes apply 30Apr20 - must be rebooked by 31Mar20 No Fare rules apply
Philippine Airlines PR China: Xaimen, Jinjiang, Guangzhou, Shanghai, Beijing, PLUS Hong Kong, and Macau 28Mar20 Yes 30Jun20 - only change fee is waived - difference in fare and taxes must be collected Yes If flight is cancelled
Philippine Airlines PR S. Korea: for cancelled flights and Entry Restrictions for Korea 31Mar20 Yes - fare difference/taxes apply 30Jun20 Yes N/A
Philippine Airlines PR Worldwide: ONE-TIME FREE REBOOKING Economy Supersaver / Economy Saver / Economy Value for all International and Domestic routes Business Value1 for Auckland and Middle East Yes - fare difference/taxes apply 17Mar20-31Dec20 - changes must be made 7 days prior to original departure date- Not applicable to a. Purely domestic PH routes, b. Codeshare and Interline fares, c. Tickets originating Korea and Japan No Fare rules apply
Porter Airlines PD Worldwide: ONE-TIME FREE REBOOKING 13Mar20 or after Yes - fare difference/taxes apply 13Mar20 or after - Can re-book up to 24 hours before travel. No Fare rules apply
Qantas Airways QF China: Beijing and Shanghai 31Mar20 Yes Within 1 year of making your original booking Yes Can retain ticket as credit for future travel or request refund.
Qantas Airways QF Entry Restrictions: Customer must provide valid proof that they are impacted by those travel restrictions 31Jan20-30Apr20 Yes - any consequential cost is at the customer's expense 30Apr20g Yes "Passengers who have commenced their journey are entitled to a refund of the impacted sector/s. Passengers who have not commenced their journey are entitled to a full refund."
Qatar Airways QR China: Beijing, Shanghai, and Guangzhou - Cancelled flights 31Mar20 Yes - via Hong Kong Within 14 days of original travel date Yes N/A
Qatar Airways QR China: Hangzhou, Chongqing, and Chengdu - Cancelled flights 31Mar20 Yes - via Hong Kong Within 14 days of original travel date Yes N/A
Qatar Airways QR Hong Kong - voluntary changes 31Mar20 Yes Within 14 days of original travel date Yes N/A
Qatar Airways QR Iran: Destination: Doha - From Iran whose final destination is Doha or has an overnight stopover in Doha 26Feb20-15Apr20 Yes within 30 days from the original date of travel after the restriction is lifted Yes N/A
Qatar Airways QR S. Korea: Destination: Doha - From South Korea whose final destination is Doha or has an overnight stopover in Doha 26Feb20-31Mar20 Yes within 30 days from the original date of travel after the restriction is lifted Yes N/A
Qatar Airways QR Qatar: Passengers transiting through Hamad International airport with an onward connection between 8 and 24 hours who were holding confirmed Hotel arrangements 03Feb20-30Apr20 Rerouting not permitted On or before 31May20 Yes N/A
Royal Air Maroc AT Italy: Milan - Malpensa, Bologna, and Venice 28Feb20-15Mar20 Rerouting not permitted until 31Mar20 No Fare rules apply
Royal Air Maroc AT Saudi Arabia - Entry Restrictions 28Feb20-15Mar20 Rerouting not permitted until 31Mar20 Yes N/A
Royal Air Maroc AT Worldwide: All Royal Air Maroc flights booked between 06Mar20 thru 31Mar20 - one-time change fee waiver 06Mar20 thru 31Mar20 No 31May20 - Must be made 72hrs prior to original travel date, for the same destination, in the same booking class No Can retain ticket as credit for future travel without penalty
Royal Jordanian RJ Italy: Rome 27Feb20-31Mar20 Rerouting not permitted on/before 31Mar20: no additional collection; after 31Mar20 - fare difference/taxes apply Yes Must be processed no later than 31Mar20
Royal Jordanian RJ Asia: China, Hong Kong, Thailand, Malaysia 27Feb20-31Mar20 Rerouting not permitted on/before 31Mar20: no additional collection; after 31Mar20 - fare difference/taxes apply Yes Must be processed no later than 31Mar20
Royal Jordanian RJ Saudi Arabia 27Feb20-31Mar20 Rerouting not permitted on/before 31Mar20: no additional collection; after 31Mar20 - fare difference/taxes apply Yes Must be processed no later than 31Mar20
Saudia SV Singapore and Italy On/after 24Feb20 Yes Within 1 year of making your original booking Yes N/A
Saudia SV China 02Feb20 Rerouting not permitted refund only Yes (Airline has cancelled and refunded all current bookings)
Saudia SV Saudi Arabia: Entry Restrictions 13Mar20 Yes - conditions apply 13Mar20 Yes N/A
SAS - Scandinavian Airlines SK China: Beijing and Shanghai - Cancelled flights 29-Feb-20 Rerouting not permitted 31May20 Yes If flight is cancelled
SAS - Scandinavian Airlines SK China: Shanghai and Beijing - voluntary changes 01Mar20-15Mar20 Rerouting not permitted 16Mar20-31Mar20 No Fare rules apply
SAS - Scandinavian Airlines SK Hong Kong - voluntary changes 30Jan20-29Feb20 Rerouting not permitted 31May20 No Fare rules apply
SAS - Scandinavian Airlines SK Philippines - Entry Restriction 31Mar20 Yes Rerouting to alternate Airline on Orignal Dates Yes Strongly recommended by SAS as options are very limited.
Sichuan Airlines 3U All Sichuan Airlines Tickets 31Jan20-28Mar20 Yes 30-Jun-20 Yes N/A
Singapore Airlines SQ China, Hong Kong and Macao 24Jan20-31Mar20 Yes up to/incl 31AUG20 By Request N/A
SWISS LX Italy: Bologna, Genoa, Milan, Trieste, Turin, Venice, and Verona 24Feb20-02Mar20 Yes With any Lufthansa Group (Austrian Airlines, Brussels Airlines, Eurowings, Germanwings, Lufthansa, SWISS, Edelweiss Air) airline until 31Mar20 No Fare rules apply
Tap Air Portugal TP USA, Italy, Israel, Norway, plus any entry restrictions 31May20 Yes - fare difference/taxes apply 31Dec20 -or within 1 year of making your original booking, whichever comes first No Fare rules apply
Thai Airways TG China: Beijing, Shanghai, Guangzhou, Kunming, Xiamen, Chengdu, Chongqing, Changsha, Zhengzhou, Shenzhen 24Jan20-31Mar20 Yes - fare difference/taxes apply 31Mar20 Yes Applies to original travel dates between 24Jan20-29Feb20
Thai Airways TG Hong Kong 224Jan20-30Apr20 Yes - fare difference/taxes apply 30Sep20 No Fare rules apply
Thai Airways TG "Japan, Taiwan, Singapore, Malaysia, Vietnam 18Feb20" 30Apr20 Yes - fare difference/taxes apply 15Dec20 No Fare rules apply
Thai Airways TG Italy: Rome and Milan 25Feb20 30Apr20 Yes - fare difference/taxes apply 15Dec20 No Fare rules apply
Turkish Airlines TK Iran 23Feb20-31Mar20 Yes - within the same region Must be rebooked by 31Mar20 - new travel date: within 1 year of making your original booking - for new travel dates after 31Mar20, fare difference and taxes apply. Yes Must be processed by 31Mar20
Turkish Airlines TK Saudi Arabia - entry restrictions 27Feb20-31Mar20 Yes - within the same region Must be rebooked by 31Mar20 - new travel date: within 1 year of making your original booking - for new travel dates after 31Mar20, fare difference and taxes apply. Yes Must be processed by 31Mar20
Turkish Airlines TK China and Hong Kong 31Jan20-31May20 Yes - within the same region Must be rebooked by 31Mar20 - new travel date: within 1 year of making your original booking - for new travel dates after 31Mar20, fare difference and taxes apply. Yes Must be processed by 11Apr20
Turkish Airlines TK Tajikistan: Dushanbe - Originating from China, Korea, Afghanistan, Iran or Italy 02Mar20-31Mar20 Yes - within the same region Must be rebooked by 31Mar20 - new travel date: within 1 year of making your original booking - for new travel dates after 31Mar20, fare difference and taxes apply. Yes Must be processed by 11Apr20
Turkish Airlines TK Worldwide: All new Turkish Airlines tickets issued between 06Mar20-24Mar20 All tickets issued between 06Mar20-24Mar20 Yes - fare difference/taxes apply rebooking must be made 5 days prior to original travel date; rebooked travel must be completed by 31Dec20 No Refund not permitted
United Airlines UA China: Beijing, Chengdu & Shanghai 30Apr20 Yes - fare difference/taxes apply 30Jun20 Yes N/A
United Airlines UA China: Wuhan 29-Mar-20 No - Refund only Refund Only Yes N/A
United Airlines UA Hong Kong 30Apr20 Yes - fare difference/taxes apply 30Jun20 Yes N/A
United Airlines UA S. Korea 24Feb20-30Apr20 Yes - fare difference/taxes apply 30Apr20 Yes N/A
United Airlines UA Worldwide: All United Airlines tickets issued between 03Mar20 and 31Mar20 - One-time change fee waived All tickets issued between 03Mar20 and 31Mar20 Yes - fare difference/taxes apply Within 1 year of making your original booking No Fare rules apply
United Airlines UA Italy: Bologna, Genoa, Milan (Bergamo, Linate, Malpensa), Trieste, Turin, Venice, Verona 27Feb20-30Apr20 Yes - fare difference/taxes apply For new travel dates after 30Apr20, fare difference and taxes apply Yes if flight is cancelled
Vietnam Airlines VN China, Hong Kong and Macao 28Mar20 Yes Only penalty fee waived - fare difference/new taxes must be collected - Within 1 year of making your original booking Yes If flight is cancelled
Vietnam Airlines VN Hong Kong and Macau: Flights between Hanoi/Hong Kong and Hanoi/Macau 28Mar20 Yes Rebooking to alternate Vietnam flight on original dates Yes N/A
Vietnam Airlines VN Hong Kong: Flights VN598/VN599 between Ho Chi Minh City and Hong Kong 28Mar20 Yes Rebooking to alternate Vietnam flight on original dates Yes N/A
Vietnam Airlines VN Canada: Vancouver - Cancelled flights: VN2034 (TPE-YVR)/VN2035 (YVR-TPE) 01Mar2020 to 31May2020 Rerouting not permitted Rebooking for China Airlines flight CI032 (TPE-YVR)/CI031 (YVR-TPE) for the same date Yes N/A
Virgin Atlantic VS " Israel: Tel Aviv suspension " 10MAR20-31MAR20 Rerouting not permitted 01Apr20-30Sep20 Yes N/A
Virgin Australia VA To or From any country with confirmed cases Anytime Yes 30 days from orignal date of travel Yes Can retain ticket as credit for future travel.
WestJet WS Worldwide: Book with confidence policy - Exception #1: Ticketed bookings made up to and including March 2, 2020 ticketed travel date commences before May 01, 2020 Yes - fare difference/taxes apply Travel must commence no later than February 28, 2021; changes must be made up to 24 hours prior to original departure date Yes - conditions apply Can retain ticket as credit for future travel - for exchange up to February 28, 2021.
WestJet WS Worldwide: Book with confidence policy - Exception #2: Ticketed bookings made on or after March 3, 2020 until March 31, 2020 All ticketed travel dates are eligible for bookings made on or after March 3, 2020 until March 31, 2020 Yes - fare difference/taxes apply Travel must commence no later than February 28, 2021; changes must be made up to 24 hours prior to original departure date Yes - conditions apply Can retain ticket as credit for future travel - for exchange up to February 28, 2021.
Xiamen Airlines MF China: Wuhan 29-Mar-20 Yes Within 1 year of making your original booking date Yes N/A
Xiamen Airlines MF China: Xiamen to/from Vancouver - cancelled flights 22Feb20-28Mar20 No Within 3-7 days of original dates Yes Rerouting not permitted